We Will Make Sure That This Will Not Happen Again

Apologizing in the English-speaking world is very important, specially in business or professional situations. If somebody isn't happy with you or even aroused with you, an amends may be able to salve the situation.

To apologize well, you not only accept to say you are sorry, but explicate what happened and what you lot are doing to correct the problem and/or brand sure information technology doesn't happen again. When you practice this, it's really important y'all use the correct type of vocabulary and phrases.

The all-time and quickest mode to learn and (more chiefly) remember what type of things y'all have to write and how to write them is not to be told, simply for you to see a expert electronic mail of apology and decide yourself why something is beingness written and what information technology means.

And this is what yous volition practice in this online do on writing emails of apology in English. By first reading an instance of an email of amends, you'll larn what type of things to write, where to write them and professional English phrases to employ.

To make sure y'all understand what these phrases mean and how to use them correctly, there is a quiz/test after the case. Doing this quiz/examination will assistance you to not forgot them and make sure that you lot don't employ them incorrectly.

In English language, 'apologize' tin can besides be spelt 'apologise' (outside of America).

Click here to encounter more than of our complimentary online exercises on writing emails/letters

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Example & Exercise: An email of apology

Read the post-obit letter of amends from a supplier to a commercial customer regarding problems with a delivery of components.

From the context, endeavour to guess what the pregnant of the words/phrases in bold are. And then practise the quiz at the end to bank check if yous are right.

I would recommend that before you lot read this email and do the practise, that you beginning quickly read the email of complaint which this electronic mail is answering. Reading it, will help you to meliorate understand the state of affairs, the purpose of the different parts of the below email and what you need to do to write your ain email of apology.

Dear Mr Smith,

Further to your email of the 17th December 2009 regarding your order (ref no. 34ED12QP). Starting time of all, please allow me to apologise for Peter Taylor not responding to your email. I can confirm that Peter has been on sick leave for the whole of this week. And although this explains the effect, it does not justify it.

It transpires that in that location was a miscommunication in his department and the person who should have been taking care of this effect, did non. I have already taken all the necessary measures to ensure that this does not happen again in the time to come. Thank you for bringing this matter to my attention.

With regards to the problems well-nigh your social club, I have taken personal charge of them. First of all, let me apologise for the late delivery. We should take made y'all aware about the delay at the fourth dimension.

Regarding the damaged components, I tin can ostend the following:

It is normal policy hither that we exercise not have liability for problems with components if we are not notified inside seven working days subsequently delivery. And due to the fact that you did not notify united states until after 15 working days of the delivery, the Customer Service Department followed procedure.

But as we view you as a valuable customer, and we take worked together for over five years, residue assured that I will sort out this event as a matter of urgency. I accept already spoken to the Product Director hither and he volition confirm tomorrow when we tin transport the replacement components to yous. I will update you about the situation with the components by the end of tomorrow at the latest.

Could yous please ostend if this is adequate?

I practice hope that this state of affairs has not damaged your confidence in working with the states.

Once again, please accept our apologises for whatever inconvenience caused.

If you have any questions, do not hesitate to contact me past mobile on 07995 348236.

Yours sincerely,

Mrs Sally Boswell
Rugger Sales Director

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Quiz:

Below is a definition/description of each of the words/phrases in bold from the above text. Now choose the discussion/phrase from the question'due south selection box which you believe answers each question. But utilise i give-and-take/phrase one time. Click on the "Cheque answers" button at the bottom of the quiz to check your answers.

When the answer is correct, this icon will appear next to the answer. Click on information technology to find actress information about the word/phrase (e.chiliad. when, where and how to apply etc...) and a translation in Spanish.

i.

A formal fashion of proverb that yous are non responsible for something gone wrong, is

We do non have liability for:
(phrase) A very formal way of saying 'information technology's non our mistake or problem'. When you apply this phrase, it means that you're not going to do anything to resolve or set a trouble/situation. In Spanish: "Negamos la responsabilidad de" .

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ii.

When you re-apologise, unremarkably at the finish of the e-mail, you say

Please accept our apologises for any inconvenience acquired:
(phrase) A formal phrase. This is placed at the terminate of an email or alphabetic character. In Spanish: "Disculpen las molestias que les hayamos podido ocasionar" .

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3.

A formal way of proverb 'for telling me about it', is

Thank you for bringing this matter to my attention:
(phrase) A formal expression unremarkably used in both emails and letters of apology. In Spanish: "Gracias por traer este asunto a mi atención" .

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4.

A formal way of proverb I hope information technology 'hasn't hurt our working human relationship', is

Has not damaged your confidence in working with us:
(phrase) In general, this phrase is not necessary. Apologizing two or three times is sufficient. This phrase is normally placed at the end of an email or letter. In Spanish: "no ha dañado su confianza trabajando con we" .

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5.

A different fashion of proverb 'I'1000 now mangaing this situation' is

Accept taken personal charge:
(phrase) A phrase used when a senior manager takes over responsibility of an issue. Its purpose is to reassure the person lament that they are doing everything possible to resolve it. In Spanish: "se ha hecho cargo personalmente de ello" .

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half-dozen.

A formal mode of saying 'don't worry, I'm going to fix the problem quickly', is

Balance bodacious that I volition sort out this issue every bit a matter of urgency:
(phrase) A formal phrase which means 'don't worry, we're doing everything possible to gear up/resolve it quickly.' In Spanish: "está seguro de que resolveré el problema con carácter de urgencia" .

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seven.

A very formal way of apologising, is

Delight permit me to apologise for:
(phrase) A formal mode to apologize that is usually used as the showtime apology in a letter or email. It is commonly followed by the situation/trouble the amends is for, eastward.g. 'Please allow me to apologise for the delay in the delivery of your order'. In Spanish: "permítanme disculparme por" .

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8.

A polite mode of saying your money is still important to united states of america, is

View you lot as a valuable customer:
(phrase) A formal mode of saying you're a very important customer/client. In Castilian: "vista que como un cliente valioso" .

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9.

A formal way of telling somebody that the problem is fixed and won't happen over again, is

Have already taken all the necessary measures to ensure:
(phrase) Normally, this phrase follows the initial apology and explanation. It is used to reassure the person lament that this problem or situation will never happen once more. In Castilian: "ya se han tomado todas las medidas necesarias para garantizarlo" .

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ten.

A verb that is used to explain the crusade of a problem, is

It transpires:
(verb) The infinitive is "to transpire". In this context information technology is used to explain what the cause or reason of a problem or situation was. It is an intransitive verb which requires 'that' afterward the verb, e.g. 'Information technology transpires that they never checked the documentation'. In Spanish: "ocurre" .

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Now that yous sympathize the vocabulary, practise it by writing your own email of apology in English with the new words/phrases.

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Source: http://www.blairenglish.com/exercises/emails/exercises/email_apology/email_apology.html

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